Refund & Cancellation Policy
We would rather you stayed because the product works than because cancelling is difficult. This page explains exactly how to leave and when you get money back.
Last updated 24 September 2026.
Cancelling a subscription
You can cancel at any time. There is no lock-in, no notice period and no cancellation fee.
Two ways to do it:
- from the billing section of your account, or
- by messaging us on WhatsApp at +919405801191, or emailing support@kauntohq.in.
When you cancel, your subscription stays active until the end of the period you have already paid for. Nothing is cut off early. After that it simply does not renew.
Your data is not deleted when you cancel. See our Privacy Policy for how long we keep it.
Refunds on subscriptions
| Situation | What happens | | --- | --- | | Within 7 days of your first payment for a product | Full refund, no questions asked | | After 7 days | No refund for the remainder of the current period. You keep access until it ends | | A renewal you did not intend, reported within 7 days and barely used | Full refund. Tell us and we will sort it out | | We could not deliver the service — a sustained outage or a fault on our side that stopped you using what you paid for | Refund or credit for the affected period | | Account closed by us for breach of the Terms | No refund |
Upgrades and downgrades take effect as described in your account. We do not refund the difference on a downgrade; the new price applies from the next renewal.
Refunds on the ebook
The ebook is a one-time digital purchase delivered immediately.
- If you have not downloaded it, we will refund it in full within 7 days of purchase, on request.
- Once you have downloaded it, it cannot be returned, so it is not refundable — except where the file is faulty or you were charged twice.
Charged twice, or charged and received nothing? Tell us. We will refund it without argument.
Failed payments
If a renewal fails, nothing is cut off immediately. Your access continues for 3 days while we retry the payment and contact you on WhatsApp and email.
After that, access is paused. Pausing is not deletion — your data is intact and everything comes back the moment the payment goes through.
How to ask for a refund
Message us on WhatsApp at +919405801191 or email support@kauntohq.in with the email address on the account and, if you have it, the payment reference. You do not need to explain yourself.
How long refunds take
We approve or come back to you with a question within 3 business days.
Once approved, the refund is sent to the original payment method. Our payment gateway and your bank then take their own time — typically 5 to 10 business days for a card, and usually faster for UPI. We cannot speed that part up, but we will give you the refund reference so you can chase it if it stalls.
Refunds always go back to the method you paid with. We cannot send a refund to a different card, account or person.
Anything else
If your situation is not covered here, ask. We would rather make a sensible decision than hide behind a policy page.
Questions about any of this? Email support@kauntohq.in or message us on WhatsApp at +919405801191. We reply within 4 business hours, 10am – 7pm IST, Monday to Saturday.